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This widget shows case notes and logs, which can be system-generated or user-entered. 3 tabs let you filter by type, including system logs, notes or both.
A case can have multiple log entries, which come in two forms:
System generated notes.
Notes entered by the user.
Example of a case log widget
Three tabs are accessible, allowing you to filter the logs by type.
All - The tab displays all system and note logs, and provides the option to add a note. Depending on your access permission, notes can be edited.
System - The tab shows only system logs and these logs cannot be edited.
Notes - The tab displays only note logs.
For details of the properties and settings, refer to widget caseLog in the CDL Reference Guide.