In this article
This widget displays a summary of case list info: total, open, overdue, severe, and cases assigned to the logged-in user.
Example of a case list summary widget
The tiles are:
Total Cases - Count of all cases.
Open cases - Count of cases where the Status value is "Open".
Overdue - Count of cases where the current browser time is past the Due date defined for a case.
Severe - count of cases where Severity is set to "High" status.
My Cases - count of cases where the currently logged in user is assigned as a Case Manager for the case.